Make sure all remote options are set to ‘ON’.Click ‘Configuration Templates’ > ‘Profiles’ > click the name of the appropriate profile > Click ‘Add Profile Section’ > select ‘Remote Tools’.Please follow these steps if you haven’t done so already: Prerequisite - You need to add a remote tools section to the profile active on the target device. See Transfer files and folders using the Remote Control tool if you need help with this.Install the remote control app on your admin computer to takeover managed Windows and Mac OS endpoints and perform file operations.Use the Remote Control app– Use the standalone remote control application to manage remote files.
Use the Remote Tools option– Click 'Devices' > 'Device List' > 'Device Management' > select a device > click 'Remote Tools'.There are two ways to transfer and manage files in endpoint manager: You can also remotely create, rename, and delete unwanted files and folders on the remote endpoint.Endpoint Manager lets you browse files and folders on managed devices and transfer items between the remote and local computers.Open Endpoint Manager > Click 'Devices' > 'Device List' > 'Device Management'
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